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Position Description

We are looking for a detail-oriented and customer-focused Virtual Travel Client Services Coordinator to support clients throughout their travel journey. In this role, you will play a key part in delivering a smooth and enjoyable travel experience by providing timely assistance, helpful information, and proactive communication.

Key Responsibilities

• Communicate with clients via email, phone, and chat in a professional and friendly manner
• Review travel itineraries and confirm trip details with accuracy
• Provide relevant information about destinations, travel requirements, and guidelines
• Proactively follow up with clients prior to departure to ensure readiness
• Respond to inquiries and resolve concerns efficiently
• Escalate complex issues to the appropriate team when necessary

Qualifications

• Strong communication and interpersonal skills
• Excellent organizational and time-management abilities
• Comfortable using online tools and digital platforms
• Customer service experience is preferred
• Interest in travel and helping others plan memorable experiences

What We Offer

• 100% remote work environment
• Flexible hours
• Training and ongoing support
• Opportunities for professional growth
• Collaborative and supportive team culture